FAQ's

How can I contact Exclusive Beauty Club?

Email us at info@exclusivebeautyclub.com

We are available for Order Pick Up Tuesday through Friday 10 am - 4 pm EST. We will contact you when your order is ready. The warehouse is not open to the public for browsing. We are closed Saturday and Sunday.

Where is my package?

You will receive an email with tracking information once your order is shipped. Please check your Junk or Spam Folder if you did not receive in your email inbox. We are not liable for any lost or stolen packages or packages that are marked as delivered but not received by the customer. We do insure orders over $100 that are shipped via UPS. If your package was not received and your order is over $100, we can file a claim with UPS to open an investigation for potential 'porch piracy'. However, reimbursement is not guaranteed.

Why isn't my promo code working?

Discount codes, promo codes and reward codes cannot be combined. In order to maintain low prices, free shipping and free samples on all orders, we can only allow for one promotional code per order.

Discount codes are not eligible on sale items.

Many of our brand partners do not allow discounting. When we work with our brand partners, we usually try to offer you an exclusive deal, whether that's a free gift with purchase, bonus samples or rewards. Here is a list of current brands that do not allow discounting: SkinCeuticals, Defenage, Jan Marini, Sente, SkinMedica. This is subject to change without notice.

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us at info@exclusivebeautyclub.com right away to remedy the problem.

I am having a reaction to a product. Can I return it?

We are unable to offer exchanges or refunds for products returned due to skin irritation or allergic reactions. Please know when you begin using any new product or skincare routine, your skin can acclimate to new ingredients in a variety of ways. Tingling, redness, flaky skin and even purging are common skin responses to unfamiliar ingredients. Purging, especially, means that a product is bringing skin impurities to the surface to be expelled, which often results in breakouts - but in the end, this process is often well worth it. Additionally, irritation can occur if the product is being used incorrectly or with other products not suitable for use together. Furthermore, we recommend consulting with your dermatologist or skincare specialist to ensure you are choosing the right products for your skin type. 

The pump on my product is not working properly

You may experience this with products that use an "airless pump" delivery system. Airless pump dispensers utilize a vacuum system to dispense and keep the product fresh. Airless packaging helps to keep air and contaminates out of the product, which enhances the formula's stability and effectiveness. When using the product for the first time, you may need to "prime" the dispenser. There is a disk that pushes the product to the top which can become stuck, and you may need to bang the bottom of the bottle 3-4 times on a flat-hard surface to loosen the disk, then pump the dispenser slowly about 15-20 times upside down. After it starts pumping you can pump right side up as normal. if the dispenser stops working at any time, simply repeat the "priming" steps. We do not recommend attempting to dismantle the package. If priming does not work, turn your product over to find a very small hole at the bottom of the bottle. Try inserting a paper clip into this hole to raise the disk of the product and trigger the pump. Please Contact Us if you are still having trouble.

How can I receive a sample of a product that I am interested in trying?

Samples are complimentary with your Exclusive Beauty Club purchase! You can choose up to 3 samples that you can add to your cart.

How do I cancel my order?

Please email us at info@exclusivebeautyclub.com to request to cancel your order. If your order has already shipped, we will walk you through the return process for a refund.

My NuFACE Trinity will not charge or turn on

If you are experiencing any problems with your device, we recommend resetting. To reset, follow the instructions provided on Resetting Your Device.

How do Subscriptions Work?

Exclusive Beauty Club is proud to offer the convenience of subscriptions to our customers for great savings on some of your favorite dermatologist recommended products your purchase from us!

You will be charged the day your Exclusive Beauty Club Subscription order is placed. It will renew and you will be charged on the subscription cycle that you choose based on the date your ordered (4 weeks, 6 weeks, 8 weeks). When you place an order for a subscription, you will be charged immediately and your first product will be shipped out immediately.

Any percentage savings on subscriptions are displayed on the product detail pages of all participating products. Subscriptions orders do not qualify for promotions and gift with purchases offers that are not specific to the subscription program.

Discounts:

Discounts and coupons cannot be stacked on top of each other. If you are trying to purchase any product already on sale or sign up for a subscription, those would not be eligible for an additional discount, since they are already marked down.

Subscription Changes or Cancellations:

If you would like to make changes to your subscription, simply log into your account and click 'Subscriptions'. You may pause, skip, change or cancel the scheduled delivery up until the day prior to the next shipment date.

Do you Ship Internationally?

International Shipping
Exclusive Beauty Club can connect you with Freight Forwarders for international shipments: MyUS.com (East Coast - Florida), GlobalShopaholics.com (East Coast - Delaware), OPAS.com (West Coast - Oregon) and Shopmate (for shipping to Australia).

International Shipping with MyUS.com
With MyUS.com, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country.
MyUS.com uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.

To get started:
1. Sign up with MyUS.com and get your MyUS address to use at checkout
2. Shop online at US stores, and have your packages sent to your MyUS address.
3. Your shipments will arrive at your door in 2-4 business days
If you are ordering multiple items, be sure to select the "Premium Membership" for greatest savings!
International Shipping with GlobalShopaholics.com
With Globablshopaholics.com, you are assigned a US address in tax-free Delaware! They will process your package for the speediest shipping to your home country.

International Shipping with OPAS.com
Get your West Coast US address in tax-free Oregon! You get an address in both the US and in Japan. OPAS.com offers membership plans staring at $0 per month. Pay only when you ship. OPAS' expert repackaging team will hand-pack your purchased products; each shipment receives individual attention. OPAS.com has teamed up with US Unlocked Card to also offer matching shipping and billing addresses. Register Now!

International Shipping with ShopMate.auspost.com.au
ShopMate is making it easier and more cost effective to ship from the US to Australia. ShopMate benefits include no subscription or monthly fees, competitive pricing, free customs and duty document preparation, and an easy to use customer account management site.