Return Policy

Domestic (US) Return Policy

Exclusive Beauty Club will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.

 

We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.

How do I return an unused item to Exclusive Beauty Club?

To complete your return, please email us a request to return the merchandise via email at help@exclusivebeautyclub.com. Be sure to tell us which items you wish to return and your order number.

We ask that you specify the reason for your return in the email, as we love to learn how to serve you better. 

All returned merchandise must be in its original packaging and must be returned with everything it came with. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.

While we do accept returns within 30 days of the purchase date, we can only accept returns/exchanges on three individual items in any 365-day period. Returns for LELO products must be requested within 14 days and be returned unopened and unused. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologize for any inconvenience this may cause.

Once your request is approved, we will notify you via email and you will be issued a Return Authorization Number. You may then send back the merchandise which is unopened, unused and in sellable condition, along with your Return Authorization Number. Any returns received without a Return Authorization Number will not be processed.

Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in sellable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.

Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to Exclusive Beauty Club error. All returns are subject to validation and approval by ExclusiveBeautyClub.com. Exclusive Beauty Club reserves the right to limit or refuse a return. 

Pre-Paid shipping labels will be provided only for those who receive incorrect or damaged items.

All customers are responsible for their own return shipment charges. If an item is purchased in error, we cannot be responsible for the return shipment charges. We highly recommend using a shipping service with a tracking number and insurance. We cannot be responsible for lost packages without proof of delivery.

Returns require 5-7 business days to process once received by our Returns Department.

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us at info@exclusivebeautyclub.com right away to remedy the problem.

What should I do if my order is broken or damaged?

Although we take care to prevent any damage to your goods during transit it is possible problems may arise. Please accept our apologies if you have received a damaged item. Contact us immediately at help@exclusivebeautyclub.com and we will remedy the problem. Please attach any pictures you have of the damage to the message.

I am having a reaction to a product. Can I return it?

We are unable to offer exchanges or refunds for products returned due to skin irritation or allergic reactions. We recommend consulting with your dermatologist or skincare specialist to ensure you are choosing the right products for your skin type. 

The pump on my product is not working properly

You may experience this with products that use an "airless pump" delivery system. Airless pump dispensers utilize a vacuum system to dispense and keep the product fresh. Airless packaging helps to keep air and contaminates out of the product, which enhances the formula's stability and effectiveness. When using the product for the first time, you may need to "prime" the dispenser. There is a disk that pushes the product to the top which can become stuck, and you may need to bang the bottom of the bottle 3-4 times on a flat-hard surface to loosen the disk, then pump the dispenser slowly about 15-20 times upside down. After it starts pumping you can pump right side up as normal. if the dispenser stops working at any time, simply repeat the "priming" steps. We do not recommend attempting to dismantle the package. If priming does not work, turn your product over to find a very small hole at the bottom of the bottle. Try inserting a paper clip into this hole to raise the disk of the product and trigger the pump.

Warranty and Defective Products

If you are outside of our return period, and your product turns out to be defective we are here to help. Contact Us  and we will be happy to assist you with a manufacture replacement. The replacement terms vary from brand to brand, but let us help you communicate with the brand or research a replacement option.

International Return Policy

International orders are generally considered final and non-returnable. Exceptions, if any, are subject to our discretion and will be outlined in this section. The process for returns, if applicable, including conditions and procedures, will be detailed here. Exclusive Beauty Club uses Shopify Markets Pro for all international shipping through DHL. Transit times maybe vary. Please allow an additional 1-2 business days for handling. Any customs fees, duties, taxes, shipping costs, return shipping costs, handling or any other fees other than the product cost will not be refunded in the event that an international return is accepted.

Disclaimer: We recommend consulting with your dermatologist or skincare specialist to ensure you are choosing the right products for your skin type. 

Exclusive Beauty Club reserves the right to change or update this return policy at any time.