Exclusive Beauty Club will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. Items marked as Final Sale are not eligible for returns or exchanges.
If you receive a damaged, faulty or incorrect item, please contact our Customer Service team who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.
We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.
How do I return an unused item to Exclusive Beauty Club?
To complete your return, please email us a request to return the merchandise via email at email@example.com. Be sure to tell us which items you wish to return and your order number.
We ask that you specify the reason for your return in the email, as we love to learn how to serve you better.
Once your request is approved, we will notify you via email and you will be issued a Return Authorization Number. You may then send back the merchandise which is unopened, unused and in sellable condition, along with your Return Authorization Number. Any returns received without a Return Authorization Number will not be processed.
Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in sellable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.
Once we receive your returned merchandise, we will promptly send a replacement or issue a store credit. Shipping costs are not refunded unless the return is due to Exclusive Beauty Club error. All returns are subject to validation and approval by ExclusiveBeautyClub.com. Exclusive Beauty Club reserves the right to limit or refuse a return.
Pre-Paid shipping labels will be provided only for those who receive incorrect or damaged items.
All customers are responsible for their own return shipment charges. If an item is purchased in error, we cannot be responsible for the return shipment charges. We highly recommend using a shipping service with a tracking number and insurance. We cannot be responsible for lost packages without proof of delivery.
Returns require 5-7 business days to process once received by our Returns Department.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us at firstname.lastname@example.org right away to remedy the problem.
What should I do if my order is broken or damaged?
Although we take care to prevent any damage to your goods during transit it is possible problems may arise. Please accept our apologies if you have received a damaged item. Contact us immediately at email@example.com and we will remedy the problem. Please attach any pictures you have of the damage to the message.
I am having a reaction to a product. Can I return it?
We are unable to offer exchanges or refunds for products returned due to skin irritation or allergic reactions. We recommend consulting with your dermatologist or skincare specialist to ensure you are choosing the right products for your skin type.
The pump on my product is not working properly
You may experience this with products that use an "airless pump" delivery system. Airless pump dispensers utilize a vacuum system to dispense and keep the product fresh. Airless packaging helps to keep air and contaminates out of the product, which enhances the formula's stability and effectiveness. When using the product for the first time, you may need to "prime" the dispenser. There is a disk that pushes the product to the top which can become stuck, and you may need to bang the bottom of the bottle 3-4 times on a flat-hard surface to loosen the disk, then pump the dispenser slowly about 15-20 times upside down. After it starts pumping you can pump right side up as normal. if the dispenser stops working at any time, simply repeat the "priming" steps. We do not recommend attempting to dismantle the package. If priming does not work, turn your product over to find a very small hole at the bottom of the bottle. Try inserting a paper clip into this hole to raise the disk of the product and trigger the pump.
Warranty and Defective Products
If you are outside of our return period, and your product turns out to be defective we are here to help. Contact Us and we will be happy to assist you with a manufacture replacement. The replacement terms vary from brand to brand, but let us help you communicate with the brand or research a replacement option.
NuFACE Warranty Policy:
We honor NuFACE one (1) year warranty for most devices and two (2) year for the PRO (400 microamp) devices covering any manufacturer related problems resulting from everyday use of the product. Warranties are only valid for items returned within the warranty dates. This warranty is void if the product has been subject to an accident, misuse, abuse improper maintenance or repair, unauthorized modification, or any other use not found in the printed instructions.
Exclusive Beauty Club reserves the right to change or update this return policy at any time.