How can I contact Exclusive Beauty Club?
Mail & Online Order Pick Up: 4500 Biscayne Boulevard, Miami, FL 33137
We are available for Order Pick Up Tuesday through Friday 10 am - 4 pm EST. We will contact you when your order is ready. The warehouse is not open to the public for browsing. We are closed Saturday and Sunday.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us at firstname.lastname@example.org right away to remedy the problem.
What should I do if my order is broken or damaged?
Although we take care to prevent any damage to your goods during transit it is possible problems may arise. Please accept our apologies if you have received a damaged item. Contact us immediately at email@example.com and we will remedy the problem. Please attach any pictures you have of the damage to the message.
I am having a reaction to a product. Can I return it?
We are unable to offer exchanges or refunds for products returned due to skin irritation or allergic reactions. Please know when you begin using any new product or skincare routine, your skin can acclimate to new ingredients in a variety of ways. Tingling, redness, flaky skin and even purging are common skin responses to unfamiliar ingredients. Purging, especially, means that a product is bringing skin impurities to the surface to be expelled, which often results in breakouts - but in the end, this process is often well worth it. Additionally, irritation can occur if the product is being used incorrectly or with other products not suitable for use together. Furthermore, we recommend consulting with your dermatologist or skincare specialist to ensure you are choosing the right products for your skin type.
The pump on my product is not working properly
You may experience this with products that use an "airless pump" delivery system. Airless pump dispensers utilize a vacuum system to dispense and keep the product fresh. Airless packaging helps to keep air and contaminates out of the product, which enhances the formula's stability and effectiveness. When using the product for the first time, you may need to "prime" the dispenser. There is a disk that pushes the product to the top which can become stuck, and you may need to bang the bottom of the bottle 3-4 times on a flat-hard surface to loosen the disk, then pump the dispenser slowly about 15-20 times upside down. After it starts pumping you can pump right side up as normal. if the dispenser stops working at any time, simply repeat the "priming" steps. We do not recommend attempting to dismantle the package. If priming does not work, turn your product over to find a very small hole at the bottom of the bottle. Try inserting a paper clip into this hole to raise the disk of the product and trigger the pump.
Why isn't my promo code working?
Only one promo code or reward code can be used at a time. Promo codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promo code please refer to the email or website and look for the following: Expiration Date, Excluded Brands, Spend Requirement.
There are some brands that do not allow discounting or be eligible to redeem loyalty points. Here is a list* of current brands that do not allow discounting: SkinCeuticals, Defenage, Jan Marini, LipSmart, PCA Skin, Revision, SkinMedica, Babe Lash. *Subject to change.
How can I receive a sample of a product that I am interested in trying?
Samples are complimentary with your Exclusive Beauty Club purchase! We are unable to offer a choice of samples at this time.
How do I cancel my order?
Please email us at firstname.lastname@example.org to request to cancel your order. If your order has already shipped, we will walk you through the return process for a refund.
Where is my package?
You will receive an email with tracking information once your order is shipped. Please check your Junk or Spam Folder if you did not receive in your email inbox. We are not liable for any lost or stolen packages or packages that are marked as delivered but not received by the customer. We do insure orders over $100 that are shipped via UPS. If your package was not received and your order is over $100, we can file a claim with UPS to open an investigation for potential 'porch piracy'. However, reimbursement is not guaranteed.