FAQ

It's easy to place an order with us. Login to your account to begin browsing our website. You can find Login by clicking on the Hello/Sign In Icon.

Once you've found the product you want, you'll need to click "Add to Cart". You can view Your Cart in the upper right hand corner of our website with the shopping bag icon.

Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they are more than happy to help you do so.

We pride ourselves on our extremely fast shipping at Exclusive Beauty Club. If you need to make a change to your order or cancel it altogether, contact us as soon as possible. If your order has not shipped yet, we would be happy to help you make any changes. If your order has already shipped and you still need to make a change or cancel it, you will need to contact us once you receive the order to request a return. Contact Us

Loyalty points expire 365 days after the date they were earned.

We offer a variety of online payment methods to ensure our customers can place orders with ease.

VISA

MasterCard

American Express

Afterpay

Discover

Shop Pay

Apple Pay

Google Pay

PayPal

Sezzle

You can select your preferred payment method at checkout.

As we take fraud very seriously, you will face validation and authorization by us and the card issuer.

We do this to ensure that our customers are safe while they shop.

Discount codes, promo codes and reward codes cannot be combined. In order to maintain low prices, free shipping and free samples on all orders, we can only allow for one promotional code per order.
Discount codes are not eligible on sale items.
Many of our brand partners do not allow discounting. When we work with our brand partners, we usually try to offer you an exclusive deal, whether that's a free gift with purchase, bonus samples or rewards. Here is a list of current brands that do not allow discounting: SkinCeuticals, Defenage, Jan Marini, Sente, SkinMedica. This is subject to change without notice.

Exclusive Beauty Club offers gift with purchase promotions frequently throughout the year. We limit gifts to one per customer. Gift with purchase offers are limited time offers and good while supplies last. Offers are not valid on previously purchased merchandise or purchases of gift cards.
Exclusive Beauty Club reserves the right to extend, modify or discontinue this offer at any time without notice. Promotions are subject to change without notice.

After selecting all the items you wish to purchase, you will have to option to enter discount code at checkout.
Simply enter your coupon code into this box and click ‘Add’ to apply the discount.
If you encounter any issues with the code, please feel free to Contact Us for assistance.

We are unable to offer exchanges or refunds for products returned due to skin irritation or allergic reactions. Please know when you begin using any new product or skincare routine, your skin can acclimate to new ingredients in a variety of ways. Tingling, redness, flaky skin and even purging are common skin responses to unfamiliar ingredients. Purging, especially, means that a product is bringing skin impurities to the surface to be expelled, which often results in breakouts - but in the end, this process is often well worth it. Additionally, irritation can occur if the product is being used incorrectly or with other products not suitable for use together. Furthermore, we recommend consulting with your dermatologist or skincare specialist to ensure you are choosing the right products for your skin type.

Extreme heat can cause formulas to melt and ingredients to separate. This causes products, especially those with active ingredients such as sunscreen, to become less effective. For this reason, always store skin care products at room temperature and out of direct sunlight.

Most of our brands have been rigorously tested to make sure they can withstand extreme temperatures. They are frozen, thawed, heated, brought back to room temperature and frozen again to make sure they can still be used and effective after travel. You would just need to let the product return to room temperature before use, and it will still work for you!

You may experience this with products that use an "airless pump" delivery system. Airless pump dispensers utilize a vacuum system to dispense and keep the product fresh. Airless packaging helps to keep air and contaminates out of the product, which enhances the formula's stability and effectiveness. When using the product for the first time, you may need to "prime" the dispenser. There is a disk that pushes the product to the top which can become stuck, and you may need to bang the bottom of the bottle 3-4 times on a flat-hard surface to loosen the disk, then pump the dispenser slowly about 15-20 times upside down. After it starts pumping you can pump right side up as normal. if the dispenser stops working at any time, simply repeat the "priming" steps. We do not recommend attempting to dismantle the package. If priming does not work, turn your product over to find a very small hole at the bottom of the bottle. Try inserting a paper clip into this hole to raise the disk of the product and trigger the pump. Please Contact Us if you are still having trouble.

If you are having problems with SkinMedica TNS Advanced+ Dual Chamber not dispensing properly, please refer to our Troubleshooting Guide

If you are experiencing any problems with your device, we recommend resetting. To reset, follow the instructions provided on Resetting Your Device

LELO stands behind the quality of they products. Please consult LELO support pages for any LELO issues.

1-YEAR WARRANTY CONDITIONS (PLEASURE OBJECTS ONLY)

Please register your device on LELO website which covers 1-year manufacturing warranty. 10-YEAR QUALITY GUARANTEE

If you find your product is faulty outside the 1- year warranty period or you've lost your proof of purchase, you can claim this warranty. It entitles you to a 50% discount on www.lelo.com for a new purchase, limited to one-time use only, applicable to up to 5 items in a single order. If used in addition to other discounts or purchasing discounted products, this discount will be calculated as 50% off the non-discounted price of the item.

Solaris Labs NY offers a one year limited warranty that covers functional issues like battery not working or LED light not working. Please contact us right away. You can also contact Solaris Labs NY customer service directly at support@solarislabny.com to resolve your issue.

Domestic (US) Return Policy
Exclusive Beauty Club will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.
We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.
How do I return an unused item to Exclusive Beauty Club?
To complete your return, please email us a request to return the merchandise via email at help@exclusivebeautyclub.com. Be sure to tell us which items you wish to return and your order number.
We ask that you specify the reason for your return in the email, as we love to learn how to serve you better.
All returned merchandise must be in its original packaging and must be returned with everything it came with. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.
While we do accept returns within 30 days of the purchase date, we can only accept returns/exchanges on three individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologize for any inconvenience this may cause.
Once your request is approved, we will notify you via email and you will be issued a Return Authorization Number. You may then send back the merchandise which is unopened, unused and in sellable condition, along with your Return Authorization Number. Any returns received without a Return Authorization Number will not be processed.
Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in sellable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.
Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to Exclusive Beauty Club error. All returns are subject to validation and approval by ExclusiveBeautyClub.com. Exclusive Beauty Club reserves the right to limit or refuse a return.

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us at info@exclusivebeautyclub.com right away to remedy the problem.

Although we take care to prevent any damage to your goods during transit it is possible problems may arise. Please accept our apologies if you have received a damaged item. Contact us immediately at help@exclusivebeautyclub.com and we will remedy the problem. Please attach any pictures you have of the damage to the message.

If you are outside of our return period, and your product turns out to be defective we are here to help. Contact Us and we will be happy to assist you with a manufacture replacement. The replacement terms vary from brand to brand, but let us help you communicate with the brand or research a replacement option.

International orders are generally considered final and non-returnable. Exceptions, if any, are subject to our discretion and will be outlined in this section. The process for returns, if applicable, including conditions and procedures, will be detailed here. Exclusive Beauty Club uses Shopify Markets Pro for all international shipping through DHL. Transit times maybe vary. Please allow an additional 1-2 business days for handling. Any customs fees, duties, taxes, shipping costs, return shipping costs, handling or any other fees other than the product cost will not be refunded in the event that an international return is accepted.

You will receive an email with tracking information once your order is shipped. Please check your Junk or Spam Folder if you did not receive in your email inbox. We are not liable for any lost or stolen packages or packages that are marked as delivered but not received by the customer. We offer shipping insurance through Route Protect. Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

We do! We offer shipping insurance through Route Protect. Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download Here
Purchased Route Protect and looking to file a shipping issue online? File Claim

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your shipping confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please Contact Us right away to remedy the problem.

All orders are processed within 24 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Shipping delivery dates are not guaranteed. Please refer to our Shipping Page for more information.

Auto-Replenishment Subscription is a simple way to set up repeat deliveries for your favorite beauty products at the frequency you select. You can set your subscription every 1,2,3 or 4 calendar months. Not all products on Exclusive Beauty participate in this subscription method, to see if a product does offer this service please see the product page. Some products may also offer a discount for subscribing.

Promo codes cannot be stacked on top of discounts available through the subscription service.

Yes, there is no commitment once you auto-replenish. You can cancel your auto-replenishment, update your delivery address, delay your delivery by up to two consecutive months and update payment details all from within your Account section.

For Auto-Replenishment, you can pause or cancel the subscription at anytime. Please sign into your account to review your options.

No, you can sign up for Auto-Replenishment as long as you have an account. There is no requirement to be an Exclusive Beauty Rewards member, however by becoming a Rewards member you can earn points on all your Auto-Replenishment orders to be spent on future purchases.

Please refer to our Terms and Conditions

Please refer to our Privacy Policy

If you’re having problems accessing the checkout or any part of our website, please Contact Us